Privacy Policy and Terms & Conditions

Effective Date: 01/01/2026

Holland Mattress & Sleep LLC (“Company,” “we,” “us,” or “our”), doing business as Affordable Mattress of Holland, operates www.affordablemattressstoreholland.com (the “Website”).

This Privacy Policy and Terms & Conditions explain how we collect, use, disclose, and protect your information when you visit our Website, contact us, submit a form, make a purchase, or otherwise interact with us.

By using this Website, you agree to this Privacy Policy and these Terms & Conditions.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing or delivery information you provide to us
  • Any information you submit through forms, messages, emails, or other communications

Automatically Collected Information

We may automatically collect certain information about your device and Website usage, including:

  • IP address
  • Browser type and browser version
  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • Device identifiers and diagnostic data

Cookies and Tracking Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate the Website, analyze traffic,
improve functionality, and support advertising and remarketing efforts.

You can set your browser to refuse some or all cookies. If you disable cookies, some parts of the Website may not function properly.

2. How We Use Information

We may use your information to:

  • Operate and maintain the Website
  • Respond to inquiries and provide customer support
  • Schedule appointments or communicate regarding products, orders, and deliveries
  • Send administrative, service, or promotional communications where permitted
  • Improve Website content, performance, and user experience
  • Monitor usage, detect security incidents, and prevent misuse
  • Comply with legal obligations and protect our rights

3. How We Share Information

We do not sell your personal information. We may share information with service providers that help us operate our business and Website, such as website hosting providers, analytics providers, advertising platforms, communications providers, and other vendors acting on our behalf.

We may also disclose information if required by law, to respond to legal process, to protect our rights or property, or to investigate fraud, abuse, or security issues.

No mobile opt-in information, SMS consent, or phone numbers collected for SMS purposes will be shared with third parties or affiliates for marketing or promotional purposes.

4. SMS Messaging Terms of Service

  1. SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  1. Types of SMS Communications:
    If you have consented to receive text messages from Affordable Mattress of Holland, you may receive messages related to the following (provide specific examples):
    • Scheduling and confirming appointments, answering questions.
    • Customer service communications
    • Order, pickup, and delivery updates
    • Follow-up communications related to your inquiry or purchase
  1. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointment and subsequent delivery.
  2. Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  1. Opt-In Method:
    You may opt in to receive SMS messages from Affordable Mattress of Holland in the following ways:
    • We ask for your consent verbally in-store
    • We ask for your consent verbally while on the phone
    • You contact us first by SMS message
  1. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  1. Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling our main phone number (616) 848-1800, or submitting a contact form on our contact page here.
    1. Standard Messaging Disclosures:
    2. Condition of Purchase
      Your consent to receive SMS messages is not a condition of purchase.

      5. Email Communications

      If you provide your email address, we may contact you regarding your inquiry, your purchase, service updates, or marketing communications where permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

      6. Analytics, Advertising, and Third-Party Tools

      We may use third-party tools such as:

      • Google Analytics
      • Google Ads / Remarketing
      • Meta / Facebook Pixel

      These tools may collect usage and device information through cookies and similar technologies to help us analyze traffic and improve advertising relevance.

      7. Data Security

      We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

      8. Data Retention

      We retain personal information for as long as reasonably necessary for business, legal, compliance, tax, operational, and recordkeeping purposes.

      9. Children’s Privacy

      This Website is not directed to children under 18, and we do not knowingly collect personal information from children.

      10. Your Choices

      • You may opt out of marketing emails by using the unsubscribe link.
      • You may opt out of SMS messages by replying STOP.
      • You may limit cookies through your browser settings.

      11. Changes to This Policy

      We may update this Privacy Policy and Terms & Conditions from time to time. Any changes will be effective when posted on this page.

      12. Website Use Terms

      By using this Website, you agree that you will not:

      • Use the Website for unlawful purposes
      • Attempt to gain unauthorized access to the Website or related systems
      • Interfere with the operation or security of the Website
      • Copy, scrape, reproduce, or exploit Website content without permission, except as allowed by law

      13. Product Information Disclaimer

      We make reasonable efforts to keep product information, pricing, availability, and descriptions accurate, but errors can occur. We reserve the right to correct errors, update information, and change or discontinue products or pricing without prior notice.

      14. Mattress Warranty and Post-Sale Policy

      Manufacturer Defects

      If you believe your mattress has a manufacturer defect during the applicable warranty period, please contact our Holland store location. We may inspect the mattress at your home at no charge. If a qualifying defect is confirmed under the manufacturer’s warranty, we will work with you to arrange repair or replacement in accordance with the applicable warranty terms.

      Mattress Break-In / Adjustment Period

      New mattresses require an adjustment period. Similar to a new pair of running shoes, both the mattress and your body may need time to adapt. Some initial discomfort can be normal. We recommend allowing at least 3 to 4 weeks of nightly use before judging comfort.

      All Sales Final / Customer Satisfaction

      To help keep our pricing lower, all sales are final. Many retailers that offer lengthy in-home sleep trials build those costs into significantly higher selling prices.

      That said, we aim for customer satisfaction. If, after at least 30 days of nightly sleep, you are not satisfied with your mattress, contact us and we will review the situation and work toward a reasonable solution. Any accommodation is at our discretion and may involve delivery, pickup, restocking, exchange, or related charges.

      Condition of Mattress

      We strongly recommend using a waterproof mattress protector. If the mattress is stained, unsanitary, damaged, or otherwise not in acceptable condition, we may be unable to provide any post-sale accommodation.

      Please keep all original tags attached. Removing the law tag from a mattress or foundation may void the manufacturer’s warranty and may also affect any ability for us to assist with warranty or sleep-related concerns.

      15. Intellectual Property

      All content on this Website, including text, graphics, branding, layout, and other materials, is owned by or licensed to us and may not be copied, reproduced, or distributed without permission.

      16. Disclaimer of Warranties

      This Website is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the fullest extent permitted by law.

      17. Limitation of Liability

      To the fullest extent permitted by law, Holland Mattress & Sleep LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website, reliance on Website content, or inability to use the Website.

      18. Governing Law

      These Terms and any dispute relating to the Website or these policies shall be governed by the laws of the State of Michigan, without regard to conflict of law principles.

      19. Contact Us

      If you have questions about this Privacy Policy and Terms & Conditions, please contact:

      Holland Mattress & Sleep LLC
      DBA: Affordable Mattress of Holland
      Phone: (616) 848-1800
      Contact us here.